Privacy Policy

1. Introduction

Dragify AI provides a no-code platform for building and operating AI agents and workflow automations for businesses. This Privacy Policy describes how we collect and process personal information through our website, platform, and related services.

By using our services, you acknowledge this Privacy Policy. If you do not agree with it, please do not use our services.

2. Information We Collect

Personal Information

We collect personal information you provide directly when creating an account, requesting a demo, purchasing a subscription, or contacting support. Depending on your use, this may include:

• Name and work contact details (email, phone)
• Company details (company name, role, business information)
• Account credentials and profile details
• Billing details (billing address, invoices, tax-related information)
• Support communications and submitted requests

Usage Data

We automatically collect technical and usage data to operate, secure, and improve our services. This may include:

• IP address
• Device, browser, and operating system details
• Log data, timestamps, and error/diagnostic events
• Pages and features used, session activity, and referring URLs
• Cookie and similar tracking identifiers

User Content

When you use Dragify AI, we process content you choose to upload or connect, such as workflow inputs, prompts, files, datasets, and integration data, solely to provide requested services and platform functionality.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Providing and maintaining the Dragify AI platform and related services
• Creating and managing user accounts and subscriptions
• Processing billing transactions and sending invoices/receipts
• Securing our services, preventing fraud, abuse, and unauthorized access
• Providing customer support and responding to inquiries
• Improving product performance, features, and reliability
• Sending important service, legal, and policy communications
• Complying with legal obligations and enforcing our terms

4. How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We share information with trusted vendors who help us deliver the service (hosting, analytics, communications, support tools, and payment processing). For card payments, transactions are processed by Paymob and/or approved payment partners. We do not store full card numbers or card CVV data on our servers.
• Business Transfers: Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable confidentiality protections.
• With Your Consent: We may share information where you explicitly direct or authorize us to do so.
• Legal Requirements: We may disclose information when required by law, legal process, or to protect rights, safety, and service integrity.

5. Security of Your Information

We use administrative, technical, and organizational safeguards to protect personal information, including access controls, encryption in transit where appropriate, monitoring, and least-privilege practices. No method of transmission or storage is fully secure, but we continuously work to protect your data.

6. Your Data Protection Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete personal information
• Deletion of personal information, subject to legal or contractual obligations
• Restriction of or objection to certain processing activities
• Data portability where technically feasible and legally required
• Withdrawal of consent where processing is based on consent

To exercise these rights, contact us at contact@dragify.ai. We may request verification before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for authentication, security, session continuity, analytics, and product improvement. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

8. International Data Transfers

Your information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards and contractual protections for cross-border transfers in accordance with applicable law.

9. Children's Privacy

Our services are designed for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us so we can take appropriate action.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. Material updates will be posted on this page with an updated effective date.

11. Contact Us

If you have privacy, data protection, or billing-related questions, contact us at contact@dragify.ai.